Client care · Delivery, returns, warranty & servicing

01

Ordering & payment

Online, through your bag and our secure checkout; in person at our boutique at 11 Binjai Park, by appointment; or simply by calling or messaging us on WhatsApp. Whichever you choose, David and the team are here to advise.

Credit and debit cards (Visa, Mastercard, American Express) on our payment provider’s secure page, PayNow, bank transfer, or payment at the boutique when you collect. We never ask for card details by e-mail, phone or WhatsApp.

Yes. All prices are shown in Singapore dollars and include GST.

When you place an order with PayNow, bank transfer or payment at the boutique, we reserve the watch for you for three working days while payment is arranged. For longer holds, just ask.

Very often, yes. As MeisterSinger’s distributor we can order most current references, dial colours and straps. Tell us what you are looking for and we will confirm availability and timing.

02

Delivery & returns

We deliver within Singapore by insured courier, free of charge. Watches in stock are normally delivered within one to three working days of payment; a signature is required, and we may ask to see identification. Prefer to collect? Choose collection at checkout and we will arrange a time at our Binjai Park boutique.

Watches ordered from MeisterSinger are delivered as soon as they arrive — we will confirm the expected date when you order. For delivery outside Singapore, please contact us.

Returns

If your watch is not right for you, you may return it within 14 days of delivery, unworn and in its original condition, with all packaging, protective films, warranty card and papers. Contact us first and we will arrange collection. Refunds are made to the original payment method once the watch has been inspected.

Engraved, altered or specially ordered pieces, and bespoke jewellery, cannot be returned unless faulty. Your statutory rights are not affected.

03

Warranty & servicing

Every watch we sell is new and comes with its MeisterSinger international warranty card, which we complete and register for you at purchase. The warranty covers manufacturing defects under MeisterSinger’s warranty conditions; it does not cover normal wear, accidental damage, straps or damage from misuse.

Like any fine mechanical instrument, your watch will benefit from a service every few years, depending on how it is worn. Bring it to the boutique and we will arrange servicing through the manufacturer’s service network, with an estimate before any work begins.

Strap changes and bracelet sizing for watches bought from us are complimentary.

04

Caring for your watch

Each hour is divided into twelve marks, one for every five minutes. Read the hour from the numeral the hand has passed, then count the marks. Within a day you will do it without thinking. See how it works.

Hand-wound watches such as the N°01 should be wound once a day, ideally at the same time, until you feel resistance — never force the crown. Automatic watches wind as you wear them; if yours has stopped, give the crown a few dozen turns before setting it.

To set the time, pull the crown out and turn it gently. As with most mechanical watches with a date, avoid changing the date between about 9 pm and 3 am, when the date mechanism is engaged.

Check the water-resistance rating in your watch’s specifications, never operate the crown when the watch is wet, and keep leather straps away from water. Avoid saunas and hot showers, and keep the watch away from strong magnets such as speakers and phone cases.

Wipe the case and crystal with a soft, dry microfibre cloth. Steel bracelets can be cleaned with a soft brush and a little lukewarm water if the watch is suitably water-resistant; dry thoroughly afterwards.

05

Straps & sizing

MeisterSinger offers a wide range of straps — leather, textile, Milanese mesh and steel bracelets — and most can be fitted to your watch at the boutique in minutes. Bracelets are sized to your wrist when you collect, or we can send a sizing guide before delivery. Ask us about the full strap programme.

06

Terms of sale

These terms summarise how Heritage Luxury (“we”) sells to you. By placing an order you agree to them.

Orders. An order is an offer to buy. A contract is formed when we confirm the order in writing. We may decline an order, for example if an item is unavailable or a price was shown in error, and will refund any payment in full.
Prices. Prices are in Singapore dollars and include GST. The price that applies is the one shown when you place your order.
Payment. Payment is due when you order, or on collection where that option is offered. Ownership passes to you when we receive payment in full.
Delivery & risk. Delivery is by insured courier within Singapore. Risk passes to you on delivery or collection.
Returns & warranty. As described under Delivery & returns and Warranty & servicing above.
Law. These terms are governed by the laws of Singapore.

07

Privacy

We collect the personal data you give us — such as your name, contact details, delivery address and order history — to process orders and appointments, provide after-sales service and, if you agree, to send you news. We handle it in line with Singapore’s Personal Data Protection Act 2012.

We share data only with the providers who help us serve you, such as our payment provider and courier, and never sell it. You may ask to access or correct your data, or withdraw consent to marketing, at any time by writing to davidlau@heritageluxury.com.sg.

This website stores your bag, wishlist and recently viewed watches in your own browser so they are there when you return; this information is not sent to us unless you place an order or send a request.